Extremely Disappointed with Capitec Bank - Broken Promises and Ignored Concerns

I am following up on my previous review to express my extreme disappointment with Capitec Bank. Marvine promised to call me back with feedback almost a week ago, and I have yet to receive any communication. This lack of response is unacceptable and further proves that Capitec does not take their customers seriously.

All the reviews on various platforms show a pattern of customers waiting for feedback or to be called back. It is clear that Capitec Bank has a systemic issue with customer service and does not prioritize resolving their customers' concerns.

I previously reported a *****ulent transaction on my account, and despite multiple promises and reassurances, I am still waiting for a resolution. The unprofessionalism and disregard for customers' financial security are alarming.

Capitec's inability to follow through on their commitments and their lack of communication demonstrate a complete lack of respect for their customers. I urge others to consider my experience before choosing to bank with Capitec.

I am extremely disappointed and will be moving my banking to an institution that values and protects its customers. Avoid Capitec at all costs.