Extremely Disappointed in Capitec Bank

I'm so disappointed in Capitec Bank. My brother does Forex and last month, on the 23rd of Feb, he sent me R1700 from his Capitec account. I was surprised when I woke up the following morning as my account was blocked and I couldn't use my app nor my card. They say someone reported ***** on his account and it affected every ACC he sent money to. He submitted everything required, proof of payment, 5x affidavits, ID copies and all he gets is he will have to wait for a little bit longer. Apparently someone tried to **** him and reported that the account is his, but my brother has been visiting Capitec branch everyday without luck. My account is stil blocked and Capitec hasn't said anything, they keep telling me they're still investigating ***** related issues.. I mean, I reported that my account has been stopped on the 24th of February but to date Capitec hasn't come up with a solution besides the supporting documents we sent to them. Their employees keep telling us to change to another bank as we won't be able to use our accounts for some time as Capitec takes forever to investigate such matters even though you've proof. I'm mad rn, it's going to a months now