Extremely disappointed in Capitec

Extremely disappointed. I don't care enough about Capitec at this point to write a long story. Suffice to say Uber Eats took money from my account, their driver stole the food and the order was cancelled Now Capitec refuses to lift the hold because Uber Eats wont confirm the amount of the transaction in an email Ofcourse Capitec will care more about the interests of a huge multinational than one slly customer, really, what was I thinking? Back to FNB I go. The Capitec app is annoying anyway, drives me CRAZY that you cannot just exit the app, you need to confirm.. Why??? I'm an adult and know what I want, annoying waste of valuable time