Extremely Disappointed **** Ignored by Capitec

I’m new to Capitec Bank and was honestly hopeful about banking with them. Unfortunately, my experience has been nothing short of frustrating and concerning.

On Saturday, I logged into the Capitec app to make a payment, only to discover a suspicious transaction of R800. It appeared to be a card subscription that I never authorized or signed up for. I reported the transaction immediately to Capitec, expecting swift action and feedback – especially since this could clearly be a ****.

To date, I’ve received no feedback, no follow-up, and no resolution. This level of customer service is unacceptable, particularly when ***** is involved. I clearly stated I have no knowledge of the subscription, yet it feels like my concern has just been swept under the rug.

As a new customer, this experience has shaken my trust in Capitec. If this is how ***** cases are handled, I genuinely worry about the safety of my money.

I hope someone takes this seriously soon but so far, I’m left feeling ****med and unsupported.