Extremely disappointed

After being a very happy private customer of Capitec Bank, I thought it be a good idea to apply for a business account for our new business with Capitec business bank. What a terrible experience. I had to send an email a week for six weeks to get an update. No proper communication after numerous requests plus a visit to a branch. By week six, my application was still not complete and I cancelled the application by email. I am still waiting for a response two more weeks later. I can go to another bank and open an account in the same day.