Extremely disappointed

I am very disappointed by the treatment I received from Capitec while applying for a loan. I app**** using the same details, payslip and so froth that I have used previously and there was no problem all of a sudden today a letter is needed from my HR explaining why my initials are captured as PA and not AP on the payslip and why our payslips don't have ID numbers. Payroll then changed my initials on the system to have my initials as is on my ID and explained on email that for security reasons our company does not do that but still this was not enough. the lady sends me a mail telling me about your policies which I forwarded to my HR and they refuse to issue the letter as all this sounds ridiculous to them myself included<br> <br> so tell me what now I must do as a client of yours