IR
Ignus R
1 reviews | Active since May 2025
25 May 2025, 18:49
Extremely bad service from Capitec
I am very disappointed in Capitec Bank as they allow a *****ulent transaction to go through my SAVINGS ACCOUNT even though there was not sufficient funds available. After numerous attempts to solve the issue and complaints logged at the bank there is no positive outcome. Even the bank manager said that it shouldn’t have gone off a savings account if there is not sufficient funds. I feel that Capitec does not protect its Clients.
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Replies (2)
Capitec Bank's replyOfficial
25 May 2025, 21:21Good day Ignus,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply25 May 2025, 21:21
Official
Good day Ignus,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
IR
Ignus R's updateReviewer Update
27 May 2025, 11:40Thank you very much, Capitec, for financially resolving my issue. The money is back in my account. I truly appreciate your effort.
IR
Ignus R's update27 May 2025, 11:40
Reviewer Update
Thank you very much, Capitec, for financially resolving my issue. The money is back in my account. I truly appreciate your effort.