ZD
Zama D
1 reviews | Active since Jan 2023
05 Mar 2024, 19:06
Extremely Bad Service
Few weeks back I wrote about my ********** experience with Capitec Bank about a case I had reported in Dec 2023 and the treatment from their call center staff. They immediately responded and contacted me advised they'll attend to my case to date I still do not have any outcome, no response nothing. Like I said perhaps one client doesnt matter as they are so big it wont make a dent in their business.
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Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
05 Mar 2024, 19:49Good day Zama
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Mar 2024, 19:49
Official
Good day Zama
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
ZD
Zama D's updateReviewer Update
05 Mar 2024, 20:17Yet another automated response which does not help me at all. WhatApp platform same story, I doubt Capitec takes their clients seriously I am just another complainant amomgst others that has not been treated with dignity and respect. I doubt there's any intentions to attend and resolve this matter. At the least if the banks fails to let me know instead of playing games then it becomes in the clear that bank does not have capacity, or insurance for such cases.
ZD
Zama D's update05 Mar 2024, 20:17
Reviewer Update
Yet another automated response which does not help me at all. WhatApp platform same story, I doubt Capitec takes their clients seriously I am just another complainant amomgst others that has not been treated with dignity and respect. I doubt there's any intentions to attend and resolve this matter. At the least if the banks fails to let me know instead of playing games then it becomes in the clear that bank does not have capacity, or insurance for such cases.