Extremely Bad service

I tried to get hold of Capitec Bank this morning, especially the collection department and no one was answering my phone and when I got hold of them a lady or consultant answered my phone she did not talk to me but instead she spoke to her fellow colleague while I am online with her and what they were talking it's really disgusting, because they were talking about how awful the capitec is and how unhappy they are and that they don't care about them. The consultant instead of helping she ignored me completely for 15 minutes. Capitec May you please sort your consultants behavior out, especially the guys from collection department and tell teach that client come first.