Extremely Bad Service

On the 23/02/2025 i called Capitec ***** department to inform them that i paid cash to Ultimate Travellers because we were supposed to go to Mozambique last year November 2024. Capitec told me its more than 90 days, but they will send a request to FNB. I waited but no respond from Capitec, then i decided to contact FNB to open a case, the lady who assisted me told me that the was a case that my bank already opened a case number ***4 for me. The lady from FNB told me Kagiso Mothei is the investigator for my case. I tried to contact him using this number *** but no answer. I called FNB ***** again, they told me these a supporting document that I must forward it, but I must contact my bank about it. I contacted my bank again, they told me they need an affidavit and case number from the police, which I went and get all of that and forwarded to Capitec ***** and Kagiso. on the 31 March 2025 I went to FNB Kempton park branch Sibusiso Nyathi tried to help me and get hold of Cindy Damons. Cindy asked for Affidavit and case number to be forwarded to her. I am still waiting for the outcome till today from 23/02/2025. Can someone give me an outcome of my case. Capitec case number :***4 FNB case number: *** Police case number: 141/022025