Extremely BAD service

It is actually the third time I have been to Capitec Bank in Alexandra (pan Africa opposite shell garage, just on the corner) and experienced the same poor service and attitude. It is like they do not care about their customers. Today I went with my mom to capitec to open an account for her. My mom does not have any accounts, thus does not have a statement. I had my statement to provide as a proof of residence, but I did not have my ID with me. I told the service advisor who did not have his name badge on, who ask one of his colleagues who was having an apple on the floor, and that guy said \can I eat my apple in peace"SHOCKING! The service advisor then asked another colleague ( Sharon) also did not have the name badge"