Extremely bad service

I am LIVID! RIGHT NOW!

I went to Capitec Bank in Reds mall to reverse an ******** charge against my bank account and they told me That I need to wait 7 days ! And they'll get back to me.

How in the hell! Do you expect a personal to just accept R2000 to be ****** out of their bank accounts!?

With FNB something similar happened where a relative's credit card was hacked and 10 000s were ****** online.

Immediately FNB phoned them and told them that a transaction doesn't right and that she must confirm if it was her that made the purchase. So she said no, and within one hour here money was replaced.

Capitec Bank can't even get R2000 reversed in 1day. I guess if I lose this money I'LL HAVE TO CLOSE DOWN MY CAPITEC BANK ACCOUNT AND OPEN ONE AT FNB!