Extremely bad service

I was at capitec bank at reds mall to return a wrongful transaction that was made yesterday. When I got there and explained them the situation they told me they are going to charge me R120 regardless if the money is going to be returned to my account or not. What kind of nonsense is that!? So if a person makes a wrongful transfer to another bank account. They have to go and play russian roulette with the hopes of getting their money back? I have 2 other bank accountsaccount at FNB and at NEDBANK one personal and one businesses account. And neither of them has a nonsense rule like this. With either of them I have 24hours to do a reversal of the transaction and this has been less then 24Hours since yesterday. This is absolutely rubish! I will not entertain this at all! If my money is not returned in the next 24hours I am withdrawing all of my remaining funds from capitec bank and I will let the whole world know what a useless bank they are!