Extremely bad service
<p>I am here wanting to open an account for my little brother. They asked for my proof of residence I gave 2 documents which is a sars letter and rental statement. Now they r telling me they first need to ask head office, aren't they attending attending any training? To know which doc is acceptable or not. Is now an hour sitting here and nothing is taking place. I have other things to attend to, now I have to que twice.</p>
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Miss Qwabe
With reference to our telephone discussion today.
I would like to express regret for the frustration you might have encountered while openning your relative's account. I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients.
This particular experience has been brought to the attention of the regional manager to ensure the necessary remedial actions take place.
Thank you for choosing Capitec Bank as his bank; we appreciate your business and him being our client. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Miss Qwabe
With reference to our telephone discussion today.
I would like to express regret for the frustration you might have encountered while openning your relative's account. I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients.
This particular experience has been brought to the attention of the regional manager to ensure the necessary remedial actions take place.
Thank you for choosing Capitec Bank as his bank; we appreciate your business and him being our client. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Capitec Bank