Extremely Bad Putrid Customer Service Capitec Business Bank

I left a reply on Capitec Bank website under business banking to open a business. call was received from Tumelo Modise. She emailed application form and supporting documentation. Completed the application emailing back with the required supporting document on Thursday, 20 April 2023 10.50AM. Tried to call het twice but was told she is occupied most of the day. Left a message but she never called back. This morning Friday 21 April 2023 09.00 I called her to followup on the application. Tumelo gave the excuse she is only attending to yesterdays emails this morning as she was to busy to attend to email applications yesterday. Asked why she never returned my call the excuse again she never got the message as he was to busy yesterday. Capitec Bank is the old Mercantile Bank rebranded as Capitec Business Bank. Well I then told her I would rather then go to FNB as her customer service was putrid. If I did not gave her follwoup call then my application would never have been processed. Very disappointed in the ****py putrid customer service received from this person. If Capitec Business Bank does not have the time nor the decency to process my application taking a hole day then what customer support would I get if there was a problem on the account in the future?! In short any a customers looking for a new bank for business banking stay far away from Capitec Business Bank. Don't waste your time to try and contact this bank to open a business bank. Rather go to the other traditional big 4 banks where you will get customer service and support!