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sanjeev L
1 reviews | Active since Nov 2012
28 Apr 2021, 18:45
Extremely bad customer services from their forex team.
Re. Forex dept. 3 days + to respond to emails with regards to a payment I am expecting in my account. Each time there's a new request which means it's been weeks now to receive a simple payment. Have explained myself numerous times and sent everything they asked for, only to get an SMS, asking me, the customer to call them back. Flippen mess still isn't sorted!!!!
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Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
28 Apr 2021, 18:47 Good day sanjeev
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Apr 2021, 18:47
Official
Good day sanjeev
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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sanjeev L's updateReviewer Update
29 Apr 2021, 14:10Still no call from Capitec as promised. Issue remains unresolved.
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sanjeev L's update29 Apr 2021, 14:10
Reviewer Update
Still no call from Capitec as promised. Issue remains unresolved.
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sanjeev L's updateReviewer Update
29 Apr 2021, 14:16Next post about this will be on linkedin and Facebook
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sanjeev L's update29 Apr 2021, 14:16
Reviewer Update
Next post about this will be on linkedin and Facebook
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sanjeev L's updateReviewer Update
29 Apr 2021, 23:113rd attempt to get my issue resolved, still no call, still no urgency from their management as well.
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sanjeev L's update29 Apr 2021, 23:11
Reviewer Update
3rd attempt to get my issue resolved, still no call, still no urgency from their management as well.
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sanjeev L's updateReviewer Update
01 May 2021, 09:41Still no call or resolution to my problem. Will be emailing Gerrie Fourie directly.
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sanjeev L's update01 May 2021, 09:41
Reviewer Update
Still no call or resolution to my problem. Will be emailing Gerrie Fourie directly.