KK
Kallie K
1 reviews | Active since May 2015
22 May 2015, 13:44
Extremely Bad Customer Service
I went to my local branch to pay in a cheque I have received from my medical aid. This was on 2015-05-11 and I was told by the cashier that the cheque will clear in 10 days. To day 2015-05-22 I visited another branch to enquire as to why the amount is not in my account yet only to be told I have to wait 14 days, thus till Monday.<br> <br> Went to the branch where I paid in and was informed: \ No sir
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Capitec Bank's replyOfficial
22 May 2015, 15:40Hello kkeyser,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Capitec Bank's reply22 May 2015, 15:40
Official
Hello kkeyser,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank