Extremely Bad Customer Service

I wanted to open an account with Capitec loch logan waterfront Bloemfontein. I first phoned and asked what I need to bring with to open an account. I was told only a id and Proof of residence. I went there got stopped at the door yesterday, and was told \your proof of living"we wont take. when I asked why I was told it needs to be posted. I left went back to work and got another one"