extremely Annoyed with Capitec Bank

<p>I accidentally transferred funds to a wrong cell phone number via capitec bank ,I called thier call centre to advise that oi made a mistake, they told thety will freeze funds for now and will call the person that i transferred funds to to ask for authority to reverse those funds,i dont understand why they will need to ask for authority froma person i accidentally transferred funds to because that person doesnt know me and i dont know him ,clearly me c<br />alling them means that i made a mistake and i want that money back ,the lady then continued to tell me that they will call the person that i transferred funds to and ask if he agrees for the money to be revered and if that person doesnt agree then i will need to go to the small claim court to lay a complaint ,im so irritated with capitec im changing banks and nevre ever going back there again ,i have people from companies accessing my account without me knowing and debitting from my account ,they cant stop those debits ,how will i get time to go the the small claim court if i have to wake up and to work everyday ,i have a daughter sick at home and need that money to go to the specialist but because i bank with a useless bank that doesnt care about peoples needs then i need to wait for them to call that person and see if that person agrees for the funds to be reveresed or not ...how does it happen that othre banks like your ABSA and FNB cahs send have an option of reversing funds incorrectly transferred to people but capitec doesnt ,what kind of bank is this ?i mean what other proof do they need that i dont know the person and the money is from my accounbt to that person,i dont think its even an issue whether i know the person or not but if i wantto reverse funds then i can ,its my money not tjiers ,im Angry i cant even concentrate ,small claims court for the money i incorrectly sent to the wrong number ,im changing banks and not becking down until this issue is sorted </p>