Extremely annoyed and irritated.

I renewed my vehicle disc via the app on the 24 of December 2024, to this date I still haven't received my disc. When I renewed the disc I factored in the public and did not bother until last week Monday on the 6th of January. Since everytime when I call to enquire I get a different story. Of it not with the courier company, there is information missing and everyone I speak processes me to either receive a callback or they have escalated my query. The last ladies spoke didn't sound interested at in instead they sound annoyed and irritated. Both non of them called back. The last one I spoke was worse. Her name Natasha, she answered the phone and I had to ask for name she sounded, tired and irritated and she was argumentative. I asked her to escalate my calls, so that can speak someone senior. She then put me on hold for 7min and the call cut. And I'm not asking anything from them. I just want my vehicle 's licence disk which I paid for and including service fees. I'm extremely annoyed. 😡😡😡😡😡