TM
Tshegofatso M
1 reviews | Active since Sept 2016
07 Nov 2021, 15:51
Extremely angry
R600 was used as an online purchase yesterday (06.11.2021) I called in this morning to stop my card and dispute those unknown payments. Now at 15:30 (07.11.2021) I discover another R200 online purchase from the same Nandos app.. Only to find that the first consultant hadn't stopped my card as requested... Now I need to wait for another 30 days for my money to be returned meanwhile my son doesn't have nappies and food 😡😡
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Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
07 Nov 2021, 15:59Good day Tshegofatso
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply07 Nov 2021, 15:59
Official
Good day Tshegofatso
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
17 Feb 2022, 19:09Hi Tshegofatso
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply17 Feb 2022, 19:09
Official
Hi Tshegofatso
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank