Extreme Incompetence

Why do you treat grieving people like trash? I've been going to different branches to get assistance and no one seems to know what they're doing. I even called your head office explaining how I'm being spent from pillar to post and all you could say is you don't know why they're doing that I should go to another branch. How is it that your workers don't know how to assist me when I've got all the documents. You even said the documents I have are sufficient you don't know why they're not assisting, so who must know? And what must I do in the mean time? This is just ridiculous! To make matters worse you even said I can send the documents and you'll assist and I have not even gotten assistance till today