Extreme disappointment...

I've been a loyal Capitec bank customer for 13 years, and had minor issues here and there. These passed couple of days however, customer service has not impressed me at all - I'm extremely disappointed. I cannot contact a credit department, as they no longer have a direct line, nor am I begging any longer for the money that I worked very hard for, that has not been refunded. The branch was no help really. Without immediate action, I might need to move to another bank as soon as possible.