EXTREM UNSATISFIED WITH CAPITEC FUNERAL POLICY PAYOUT

To whom it may concern Policy number: CF***0 I am writing this COMPLAINT letter on behalf of my family, namely the Satisfied family who have lost a loved one Mr. Piet Satisfied on 9th September 2024 The first day of claim was on the 10th September 2024. My brother , Mr Petrus Satisfied who is the policy holder for the deceased; had to travel from Cape Town to Kimberley for Capitec banks’ assistance and to date no money has been paid out. The policy was opened by Mr. Petrus Satisfied at the Delft branch of Capitec branch Cape Town; where he went to claim but was given no assistance, which led to our anger and frustration. After been given all the run around and no one can assist us, yet the policy is up-to-date, what are you expecting us to do as a family? We have submitted everything required as per the ATTACHED DOCUMENTS SENT TO THEM . This is very sad for us dealing with the passing of our loved one, and Capitec bank is also depriving us from laying him to rest in peace. Mr. Petrus Satisfied is the beneficiary of this policy so do not understand what is the hold up for? The delay and bad service of Capitec is causing more pain to the family, as a result we are unable to bury our loved one. I hereby request your assistance to resolve this matter as soon as possible, or we will have to take the matter to higher authorities. Hope to hear from your office soonest. Thank you Obo Policy holder. Mr Petrus Satisfied