KM
Khanyi M

1 reviews | Active since May 2018

23 Jul 2020, 21:21

Extended loan term due to credit insurance being increased

I've sent numeous emails regarding a notification I got about my loan term being extended due to an increase on credit life insurance. I have a standing signed credit agreement, signed last year October for a term of 36months. I've also asked you to provide reasons why the credit life increase is going to be increased? I have paid my premiums timeously and I need a reason as to why the credit insurance is being increased? Please send me the original credit agreement signed September/October 2019?

0
Replies (2)
Capitec Bank
Capitec Bank's reply24 Jul 2020, 11:18
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply04 Aug 2020, 12:29
Official
Good day

Feedback was provided. The complaint is closed.

Kind regards
Capitec Bank