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siya M
1 reviews | Active since May 2011
31 Aug 2019, 01:06
**** experience
I made an order on Thursday afternoon and paid it and was deducted from my account. And payment reflects on my bank statement as 'unprocesses' even today'Saturday'. Now the online retail is still waiting for payment since. There's no option on the app to easily stop that unprocessed status of transaction. This is so inconveniencing and disgusting. I called capitec and said that the retail must take the money but offered no advice as to how can i stop or reverse transaction. Whose fault is it for the delay. Normally when i buy at the online retail it normally goes through same time. But now this ****!!! On the app when i click on the payment it shows the payment date: unprocessed :-(
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Replies (1)Capitec Bank's replyOfficial
02 Sept 2019, 10:49I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply02 Sept 2019, 10:49
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
