Expected to FICA every 3 months

<p>January of 2016 i received an sms to visit a branch with my proof of address for FICA purposes, i visited the Greenstone mall Capitec bank to have this done. In June of 2016 my account was frozen, I called Clientcare for assistance and they were able to trace the documents that I submitted in January and used them to unfreeze my account. I went to a branch last week to replace a card and was told that I need to submit FICA documents AGAIN. My complaint was escalated and my account was unfrozen. 2 days later I received an sms that my account was frozen. My question is how many times do i need to submit FICA documents, What happened to the proof of address that I submitted in January? I want that copy back if it cannot be used. I have been with Capited Bank since 2010 and have never been requested to submit my proof of address more than once a year, WHAT HAS CHANGED? I feel like because I have been with Capitec for a long time- my loyalty counts for nothing! because this relationship is now turning into a sour one, may i request for the account to be unfrozen so that I can tranfer the available funds to another account and have the account closed because I do not have time to stand in those long queues resubmitting a document that is only required to be submitted once a year!</p>