Exhausted my Capitec

So a relative sent a friend money with my phone and didn't make me aware. I didn't know about the transaction and went to the bank and I was advised to block/blacklist the account the number, which I did. After a while I was informed about who the said account number belonged to and was asked to unblock/reactivate said account number. I was told I need a sworn affidavit from the police station. I then did that and forwarded to the person, he then contacted me and told that it was not enough, I called in and was advised to send him a copy of my ID unfortunately at that time I lost someone in my family. Because the people are from the rural area I've been subjected to be here and represent my family. There's no reception and they take offence when you are busy on your phone. He called me and told me it's still blocked, I tried everything I had 30 minutes to spare and I borrowed my Grandsons phone to call the contact centre, I spoke to a lady who advised to email everything again through to the forensics department which I did. Got an automated response and it just escalated my frustrations. I finally got a response in the early hours of the morning with the forensic department asking to confirm said account number. I sent through the account number and received another automated response which prompted me to write this. I like Capitec, it's everywhere, it's convenient however these past couple of months have made me reconsider this bank. Offline for days on end without notification, this incident which could have been resolved quickly with a prompt response so he can use this account to pay his bills however it has taken over three weeks, which is unfair both to him and myself when I'm going through my own personal hardships. I am disappointed and disheartened with all of this. Might as well change my bank because I'm too old and tired for these runarounds, I'm still hoping and praying this issue gets resolved before lunch today or I'll be stuck with having to pay the bills of this person.