Executive Negligence: Capitec ignores 50-day-old ***** dispute & ignores HelloPeter (***)

This is a follow-up to my unanswered reviews and ignored emails. Capitec has officially abandoned all pretense of customer service, integrity, and regulatory compliance.

My dispute regarding a R225.61 shortfall on my advertised 1% Credit Card LiveBetter rewards has been open since 14 April 2026 (50 DAYS AGO). To cover up their shocking turnaround times, Capitec has shuffled me through THREE different case numbers: ***, ***9, and ***0.

On 26 May, Complaints Officer Mzwakhe Mafahla arbitrarily closed the case with a generic template, claiming "no discrepancies were found," and told me to activate "Interest Sweep" to fix it. I rep**** on 27 May, exposing his complete incompetence: Interest Sweep cannot functionally or mathematically exist on a credit card profile. This proved Capitec completely fabricated their "detailed investigation" and never checked my credit card data.

Along with that email, I submitted a flawless, line-by-line, color-coded Excel audit of my statements. I even honestly accounted for a timezone crossover in March, proving that while March balanced, Capitec shortchanged me by R7.51 in February and a massive R218.10 in April.

Mzwakhe Mafahla has completely ignored that email. Capitec has ignored my previous HelloPeter review. You are silently withholding funds that you explicitly advertise on your live website as a contractual benefit.

Since Capitec's complaints department is actively practicing stonewalling and administrative negligence, I have officially submitted this entire paper trail, including your flawed closure email—to the National Financial Ombudsman Scheme (NFO). I will no longer engage with low-level template bots. See you at the Ombudsman.