Exceptionally poor customer Service and banking processes.

Have used Mercantile banks as our business bank for some years. Good service no problems. Mercantile bought out by Capitec business. Trouble started. 1. Poor Salary and payment online protocol. 2. No biometric sign in by second business user 3. Was sent a new debit card 2 to 3 months ago. First could not activate it for a month. Eventually after many calls and messages. Activated it, two things happened a) the Mercantile card was canceled b) It was rejected when trying to pay. Again many calls to banks help centre. No positive result or outcome. Visit to Hillcrest Capitec Bank. Was told they only deal with private banking. Gave me number to call.

Many many calls later still not positive outcome. It has been established that gge IT system has got my ID number wrong by one digit in the center even though they confirm my number is correct on their system. 3 different advisors have escalated it to senior management and the IT department to resolve. Today I asked and it was confirmed that I would be contacted by a senior manager. No call received. Still card is not working. Honestly it is now about 3 months and about a month since the Mercantile card was canceled. I have been using my personal cards for business transactions. What a disaster.

Am I the only one??? 2. Sentara new debit card