EXCEPTIONAL SERVICE

HOWICK BRANCH:CONSULTANT EXCEPTIONAL SERVICING B Busisiwe Busisiwe to ClientCare 1 day agoDetails Good Morning

I am Busisiwe Lamula.I have an account with Capitec and it had recently been frozen on the suspicions that there had been ********** funds which I was unaware of that accessed my account.I hereby would like to Thank everyone that pulled all strings lose to attend to my query which I already escalated on Hellopeter and the Capitecs complaints resolution team.I would greatly wish for the two consultants which had attended to me as a walk in client to be acknowledged by the bank for their exceptional service and walking mile with me.They made banking with a capitec a wonderful experience as they are in the forefront of the company,They upheld the companies values.I however cant recall them by name, but it was a slender indian lady who attended to me at first when I reported the matter at the Howick branch,the second time when I came back to follow up,I was attended by a very friendly African lady.I cant recall their names but their consulting desks are next to each other.They are very professional and they take their work very serious.Please could the bank acknowledge them for this,and please could this email get to them and the whole of howick capitec branch at large.I probably think they will remember me.I am the lady who was using her account for the business of buying and selling hair products (weaves),and my account had been frozen as well since forensic was still investigating the issue of accounts that were affected by some ********** syndicate.My query has been resolved.