WJvR
Willem Janse van Rensburg

1 reviews | Active since Aug 2015

23 Nov 2015, 14:27

EXCEPTIONAL SERVICE

I went to the bank on Sunday to change my address and get a replacement card. Nothing serious and I also did not expect HuHa service for it, but was I wrong. Thabo made me feel as if I wanted to open a new account with a lot of money at stake. He explained everything to me as well as keeping me up to date with the next step whilst we had a very interesting talk of what Capitec can offer me and he even gave me advice on how and when to obtain a new smart ID card. A very satisfying experience.

0
Replies (1)
Capitec Bank
Capitec Bank's reply24 Nov 2015, 08:18
Official
Hello willemactus,

Thank you for your feedback! Capitec Bank has established a reputation for delivering excellent service. I am pleased to hear of your delightful experience.

I will pass on your kind words to Thabo, we trust that your future association with Capitec Bank will be long and pleasant.

Complaint Management
Capitec Bank

Best regards,