GK
Gugu K

1 reviews | Active since Aug 2018

11 Dec 2018, 20:01

Exceptional Customer service from Cleopatra tsie in Isando kraam street

Capitec has always been innovative and exceptional technology wise compared to other banks. Their app offers a lot that doesn't require one to go to the bank e.g reversing debit etc. However when it comes to service they always suck and most of their employees are grumpy and very slow service it feels like you are in a government depatmant especially the Germiston Golden walk branches it's actually ****. But I got a shock of my life in Capitec in krumm street Isando when I got helped by Cleopatra Tsie after having to que twice as the other lady was impatient , grumpy and unfriendly. There was a problem of network with my device provider but she explored all the ways on how to help me download an app and get it registered. A very humble young lady who was willing to go an extra mile to make sure I got my card renewed , details changed and banking app registered. It is with great honor to say Capitec needs more of Cleoplatra Tsie who have passion for helping people and understand the meaning of customer service,A team player who is willing to work beyond expetected boundaries . Very young and passionate and for that I say she deserves recognition.Capitec in Kram street Isando. Great Customer Service from Cleopatra Tsie. GAL YOU ROCK and may Capitec appreciate you great work ethics

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Replies (1)
Capitec Bank
Capitec Bank's reply12 Dec 2018, 09:21
Official
 
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience. 

I will pass on your kind words to Cleopatra, we trust that your future association with Capitec Bank will continue to live up to your expectations.  

Complaint Management 
Capitec Bank