gJ
gugu J

1 reviews | Active since Aug 2019

28 Sept 2020, 14:28

Exceptional customer service

I visited the Carlton Centre Capitec branch this afternoon and would like to comment on the excellent service I received from your consultant by the name of Simmy , wow, 100/100. The first thing that stood out for me when I was approaching her desk is that she stood up to greet me & sat down afterwards , her manner in which she speaks to you, she listens to what the query is about and does the work flawlessly. She’s super friendly, excellent customer handling skills, great communicator , explains each step thoroughly, she knows her job 200% Thank you for having such an asset in your organization, she’s a keeper & such great commitment to customer service should be commended highly and not go unnoticed. Simmy keep up the outstanding and exceptional customer service sisi and continue to shine

0
Replies (1)
Capitec Bank
Capitec Bank's reply29 Sept 2020, 08:11
Official
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience. 

I will pass on your kind words to Simmy, we trust that your future association with Capitec Bank will continue to live up to your expectations.  

Complaint Management 
Capitec Bank