MA
Mia A

1 reviews | Active since Mar 2009

22 Aug 2025, 10:32

Exceptional and very friendly, pleasant customer care consultants

On 31 July 2025 I wrote a review on Hellopeter complaining about Capitec Bank deducting debit orders long before the deduction date. A day later I got a call back from Joshline, one of the very friendly and pleasant consultant, with whom I had a very engaging and very pleasant conversation. She then later transferred me to the Collections Deartment, while staying on the line throughout being the assisted by an equally friendly and pleasant Lindile, who also explain everything in detail to me. Joshline and Lindile: I know it is almost weeks later but I really appreciate the time you had to explain everything to me ; being so friendly, efficient, and patient. It was really a pleasure to talk to such professional and pleasant, friendly and polite ladies. I really appreciate how exceptional your service was. Keep up the excellent work!

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Aug 2025, 10:37
Official
Good day Mia Thank you for taking time to acknowledge great service, it makes our jobs worthwhile 😊 We appreciate it! Thank you for the feedback. We’re glad to be a part of your financial journey. Kind regards Capitec Bank