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DINNY B

1 reviews | Active since Mar 2010

01 Nov 2022, 15:31

Excellent Service -Groblersdal Van Riebeeck Street Branch

I had the pleasure of being assisted by Thosago and Branch manager Abram. They turned my frustration into a pleasant client experience. I was at the branch to apply for credit and the system had an error and could not load my contract. I was at the branch from around 15h30 until around 18h30. The resilience that was shown by this gentlemen by calling IT and trying the application repeatedly even after hours. I have been with Capitec for 15 years and this service just re-assured my loyalty. Awesome Service guys, others could have said come back tomorrow. Keep up the great work

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Replies (1)
Capitec Bank
Capitec Bank's reply01 Nov 2022, 18:14
Official
Good day Dinny

Thank you for taking time to acknowledge great service, it makes our jobs worthwhile :-) . 

Kind regards
Capitec Bank