Excellent service by Ms. Tshepiso Eabanya

I deposited money into my brother's account without realizing that his card had expired. He currently has no access to a bank branch or smartphones, only Paza shops. I contacted the Capitec agent for a reversal, and Ms. Tshepiso Eabanya assisted me by explaining the procedure and the reasons why I couldn't process the reversal myself. At the time, I had difficulty understanding, but she was polite and did her best to clarify. I highly commend her professional service, clear communication, and knowledge. She truly deserves recognition for her outstanding assistance.