Excellent Service by Mamello Manabile

I have been trying to resolve an issue with my Capitec access facility for the last two weeks, with multiple calls and WhatsApp chats, but without any success. Today, after being passed around from department to department, I finally called client services and spoke to Mamello Manabile. Despite my request to be transferred to the loans department, Mamello insisted on helping me directly.

Her proactive approach and quick thinking were impressive. Within minutes, she logged into my account with my permission and resolved the issue by transferring the funds from my access facility to my savings account. It was all done in under five minutes! Mamello is the epitome of excellent customer service, and I believe she deserves all the recognition for her outstanding work. None of her colleagues had thought of this solution in the past two weeks. Mamello truly stands out as a shining example of what customer service should be.