Excellent Customer Services from Bank App / Portal Instant Chat Team

The customer service at Mercantile Bank has recently been excellent! In particular, the team that manages the online instant chat feature on the banking app / portal. When I asked for assistance, the customer service agent was quickly able to ask me to approve and grant control over the screen so that they could move their mouse pointer on exact things that I needed to click on to get what I wanted. I absolutely loved this experience and must say, that I haven't had this level of service from any other call centre.