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Ntombifuthi N

1 reviews | Active since Dec 2011

24 Feb 2016, 16:34

Excellent customer service

Herewith I just want to show my sincere gratitude and my WoW experience I had whilst dealing with Zandile and Kamo.<br> <br> I was applying for finance and had difficulties getting a paid up letter. Zandi assisted me throughout and was patient with the whole process which frustrated me. Finally I received the letter and on the day which I was supposed to get finance Zandi has already knocked off before I got to the branch but she has instructed Kamo to follow up. <br> <br> This is really amazing customer service and it is a real pleasure working with the ladies.<br> <br> I commend them. Well done.<br> <br> Regards<br>

0
Replies (1)
Capitec Bank
Capitec Bank's reply25 Feb 2016, 08:31
Official
Hello NtombifuthiN,

Thank you for your feedback.

Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

I will pass on your kind words to Zandi, we trust that your future association with Capitec Bank will be long and pleasant.

Complaint Management
Capitec Bank