NN
Ntombifuthi N
1 reviews | Active since Dec 2011
24 Feb 2016, 16:34
Excellent customer service
Herewith I just want to show my sincere gratitude and my WoW experience I had whilst dealing with Zandile and Kamo.<br> <br> I was applying for finance and had difficulties getting a paid up letter. Zandi assisted me throughout and was patient with the whole process which frustrated me. Finally I received the letter and on the day which I was supposed to get finance Zandi has already knocked off before I got to the branch but she has instructed Kamo to follow up. <br> <br> This is really amazing customer service and it is a real pleasure working with the ladies.<br> <br> I commend them. Well done.<br> <br> Regards<br>
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Replies (1)Capitec Bank's replyOfficial
25 Feb 2016, 08:31Hello NtombifuthiN,
Thank you for your feedback.
Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Zandi, we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
Thank you for your feedback.
Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Zandi, we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
Capitec Bank's reply25 Feb 2016, 08:31
Official
Hello NtombifuthiN,
Thank you for your feedback.
Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Zandi, we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
Thank you for your feedback.
Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Zandi, we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
