Excellent customer-focused banking!

On the 12th October I accompanied my elderly mother to Capitec at Middelburg Midwater Complex to open a bank account. It was so tough for me to convince her to go because in her experience, banking is one of the most daunting tasks to carry because pensioners usually feel like they are burdensome customers and the activity itself is usually not friendly to the elderly because of very long queues, complicated terminology and tellers who are too impatient to 'stoop' down to their level. I was very impressed by the banking advisor's friendliness and compassionate attitude. My mother warmed up to her immediately when she even addressed her in an African language even though English would have totally been acceptable. I was greatly impressed by how when she heard that we had come to open the account for my mother, even though she could easily rely on me to provide my mother's details, she treated mother with dignity and not an invalid when she decided to primarily address the discussion with her rather than treat her as a third party. When my mother felt a little insecured about not having me as a spokesperson, the banker respectfully and calmly assured her that she could do this confidently and safely because the process was not too daunting and they would definitely call me to come closer if there was any information she was unsure about. The whole process took us only 15 minutes and just like that we were done and happy. Their bank was also neat and tidy and well air-conditioned. Their COVID19 safety precautions were explained and executed well by the assistant at the entrance. After dropping my mother at home I had to rush to my own bank and unfortunately, my experience there was a total opposite! Keep up the great customer service Capitec!