Excellent client service from complaint management team member

Thank you so much to Mason Rhode from Complaint Management Team for contacting me on 13 January 2025 regarding my struggle to get my vehicle's license disc. I renewed my vehicle's license disc on 2 January 2025 on Capitec Banks app, but didn't receive it within 3 to 5 working days as stated. Mason was in contact with me frequently and the problem was resolved on the 21st of January 2025. I went to a license center near me on the 22nd of January 2025 to get a duplicate disc. And on the 23rd of January 2025 Skynet eventually delivered my vehicle's license disc.