Exasperated

<p>Good day,</p> <p>Today I went to Capitec Bank Centurion Mall to FICA my account.</p> <p>I had my proof of address (using my ****en surname) with my marriage certificate. </p> <p>I was told that I had to bring a certified copy of my marriage certificate. </p> <p>I informed the consultant that I opened my account with my ****en surname and she should therefore go back and check.</p> <p>She informed me that she couldn't do that.</p> <p>I got more infuriated when I was told that I cannot close my account unless I FICA my account.</p> <p> </p> <p>Good day,</p> <p>Today I went to Capitec Bank Centurion Mall to FICA my account.</p> <p>I had my proof of address (using my ****en surname) with my marriage certificate. </p> <p>I was told that I had to bring a certified copy of my marriage certificate. </p> <p>I informed the consultant that I opened my account with my ****en surname and she should therefore go back and check.</p> <p>She informed me that she couldn't do that.</p> <p>I got more infuriated when I was told that I cannot close my account unless I FICA my account.</p> <p> </p> <p>I really spoke highly of Capitec Bank, but I am now left with a really sour taste in my mouth.</p> <p>I really spoke highly of Capitec Bank, but I am now left with a really sour taste in my mouth.</p>