EM
Emma M
1 reviews | Active since May 2018
20 Jun 2022, 10:22
Everytime it's a fight to get international payments
Why capitec?? Do I have to fight everytime with you to receive my international payment. It's been over 2 weeks and I have heard nothing from capitec or received anything. I'm really over how *********** you are when it comes to international payment. My sister is with Fnb got sent money the same day as I did, she got her money over a week ago. No problems on Fnb side but capitec is just a problem after a problem. Now I'm not even threatening I'm done with this sub standard bank that I have been so loyal too. You now will be losing another customer to FNB
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
20 Jun 2022, 11:57Good day Emma
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply20 Jun 2022, 11:57
Official
Good day Emma
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
EM
Emma M's updateReviewer Update
20 Jun 2022, 12:41The fact is capitec this is not my first time complaining about the same thing. I don't have any patience left, I cannot get over how you haven't even bothered to contact me. I been banking with you for 10 years now. You service has really gone down at a rapid rate. If no one contacts me today, I will be esculating this to the ombudmans. I need my money today I have already been waiting close on 3 weeks. Why can FNB do it but you can't?
EM
Emma M's update20 Jun 2022, 12:41
Reviewer Update
The fact is capitec this is not my first time complaining about the same thing. I don't have any patience left, I cannot get over how you haven't even bothered to contact me. I been banking with you for 10 years now. You service has really gone down at a rapid rate. If no one contacts me today, I will be esculating this to the ombudmans. I need my money today I have already been waiting close on 3 weeks. Why can FNB do it but you can't?
EM
Emma M's updateReviewer Update
21 Jun 2022, 13:48I have not received any phone calls today, although I think there must be signal problem around me. After spending hours on the phone yesterday, as I have already waited close on 3 weeks and was in need of the money urgently. I managed to sort it out myself and it was negligence on capitec behalf that it hadn't cleared, all the details on my side where correct. I'm still going to be changing banks, as I'm gobsmacked at how your service has deteraited and how you are uncapble you are of doing a simple transaction. Also the don't care attitude and how I must just wait when I did nothing wrong. Sad thing is I haven't even received an apology from Capitec. Very disappointing
EM
Emma M's update21 Jun 2022, 13:48
Reviewer Update
I have not received any phone calls today, although I think there must be signal problem around me. After spending hours on the phone yesterday, as I have already waited close on 3 weeks and was in need of the money urgently. I managed to sort it out myself and it was negligence on capitec behalf that it hadn't cleared, all the details on my side where correct. I'm still going to be changing banks, as I'm gobsmacked at how your service has deteraited and how you are uncapble you are of doing a simple transaction. Also the don't care attitude and how I must just wait when I did nothing wrong. Sad thing is I haven't even received an apology from Capitec. Very disappointing