everything we do is to make your life easier - COULDNT BE MORE FAR FROM THE TRUTH!

Unfortunately, I find myself in a very nasty situation yet again with my bank. Fighting for money taken out of my account UNAUTHORISED and nobody seems to care. A debit order amounting to R4 699.73 was deducted on 24th May, without prior communication, knowledge, or authorization. The funny thing is this debit order had ALWAYS been under Debi Check-INACTIVE STATE- since 2021. When I received a new cellphone and needed to download a new banking app, I noticed the debit order in question had moved up into ACTIVE STATE, together with a few others. I immediately made it my duty to go into the Eldorado Park branch and report this activity as I had no knowledge as to why it moved. I showed the consultant in the branch what was happening, as there is a second debit order for the exact same amount under INACTIVE, but this 1 shows EXPIRED. I believe this would justify that the said amount had been INACTIVE all the time. The consultant told me not to worry nothing will happen and infact advised me to get a new card?????????????????

The next day the debit order indeed went off my account, much to my frustration I made my way back to the branch and demanded a reversal, I did my due diligence to flag unauthorised activities on my account and my bank did absolutely nothing about it!!!!! INFACT ALLOWED IT TO HAPPEN AND MADE ME PAY FOR A NEW CARD THAT I DID NOT NEED! They advised me to wait 3 – 4 days for feedback as they were escalating, today I get to the branch and the manager informs me they escalated to the wrong department! Instead of trying to reverse the debit order, with the body of evidence presented to them, that I had no authorization on this debit order furthermore it suddenly came to light after 3 YEARS? How is this ethical?

May I not make mention of the fact, that I had just undergone major surgery – discharged from hospital a mere 2 days prior to my first branch visit. These people did not care that I had staples holding my abdomen together, in a effort to manage my finances. I am disgusted by the ***********, nonchalant attitude from staff at the Eldorado Park Branch. I NEED MY MONEY BACK AS THIS DEBIT ORDER WAS NEVER AUTHORISED!