Every single saturday offline

Item: Capitec Bank
Rating: 2
Author: Kobus C

I am now totally fed up with Capitec being offline due to routine maintenance every single Saturday from about 18h00 till 22h00. So many times i would be in a shop and my card would be declined causing me the embarrasment of having to explain to the cashiers that i have the money only Capitec wont let me use my own money! Capitec PLEASE get your act together and allow YOUR customers to use their money whenever they want to use it! What Are Banks For?

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Replies (1)

Capitec Bank's replyOfficial

13 Apr 2015, 08:55

Hello Pitcherr,

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Bianca Pieterse
Complaint Administrator
Capitec Bank

Capitec Bank's reply13 Apr 2015, 08:55

Official