ESTATE LATE VAN DER WESTHUIZEN

On 24 October 2019, the Executor in person visited CAPITEC branch BR002363, Voortrekker Street, Bellville, Cape Town. All necessary documentation was provided to notify the death.

We were instructed to wait five business day for the bank to provided the requested bank statements and to close the active account. The branch was vistited again on 05 November 2019, 13 days later after no feedback was received.

During the 2nd enquiry, it became clear that the bank insists that they be provided with the deceased Identity document. It was clearly state that the requested ID document can not be provided and that same was also not found between the deceased belongings.

In light of the above, we need to record the following:

During the opening of the account/s, the bank is forced by the operation of law to FICA its clients and therefore, the bank should have obtained a copy of her Identity Documentation for record purposes.

In addition the following documentation was provided:

1. A Certified Copy of the official Death Certificate wherein Home Affairs clearly indicates the correct identity number; 2. Certified Copy of of deceased Passport the only document in possession that depicts the person's photo; 3. Copy of the Master of the High Court’s Letter of Executorship also clearly indicate the deceased correct identity number; 4. Certified copy of the person's Will which in his/her handwriting stipulate correct identity number.

With all the information to the bank’s disposal, it is miraculously strange that the bank cannot assign a person that is willing to apply his/her/its mind before making a note on the bank’s system requesting more information.

On 7 November 2019 the Branch manager informed that the request for the Identity Document is not in terms of the provisions of law but in terms of their inhouse policy. Totally rediculous. GRRRRRRRRRRRR