Estate Late: J.G. Pretorius - Potential ***** Committed

I am attending to the administration of a deceased Estate, J.G. Pretorius. The deceased had his bank accounts with Capitec. The late Mr Pretorius was a resident of a retirement village prior to his death. It is suspected that someone at the retirement village got hold of the deceased's bank card and drew funds in excess of R800,000 from the deceased's accounts. It is suspected that this person, had the possible assistance of someone within Capitec, to gain access to the deceased's accounts to draw all the money. We have a strong suspicion that access could've only been gained to the deceased's account, by someone within the bank providing all the access information required to access the accounts. To date Capitec have simply neglected or ignored all our requests to initiate a ***** case and investigate the case from within the bank. This, despite having requested them on multiple occasions to assist in this serious matter!