Error in your system

There is something wrong on your system. My credit card is blocked. I cant even transfer from my credit card to my savings account. When I try to apply for a new credit, I get a message that there is a negative listing on my ID by SAFPS. I contacted customer service in February about this and they said everything appears normal on their side. I went to the branch they said everything appears to be normal and then after the branch made a couple of calls I was then told to get a victim letter from SAFPS. I got the letter from SAFPS last month and emailed it to capitec bank customer service. I got a reply that everything looks normal.

How can everything be normal while my credit card is not not working and your system tells me that there is negative listing on my ID by SAFPS whenever I try to apply for credit.

I have emailed you a screenshot of the message and the victim letter on Monday. Please check it and fix this.