Error in transferring money

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Swazi Mavuso Mdlalose Ref ***0. On the 13 May 2021 I sent the money using Capitec bank app by mistake I add 11 digits account number instead of 10 because I was transfer to Nedbank account.

First question why Capitec bank app sent money successfully in the wrong account? I went to the Doonside branch, they advise me to recall the money but the recall will take up to 14 day, also I logged the call to capitec bank they said I must wait until 3day maybe it will bounce back on my account.

I called and I went to Nedbank and FNB regarding this account number *** they confirmed that is not existing account.

Second question how capitec bank don't know where is my money and how to reverse the money on the non existing account.So now I am confused and I am stress /warried because I don't know where is my money.

Kindly advise and assist.